PropellerHeadHosting.com :: Support Options Propeller Head Hosting offers a variety of support options to chose from for our clients. Resellers should visit the Reseller Center for their support options. If you need to make a renewal and/or upgrade payment, Click Here to make your payment. Please, select support option below: User / Community Forums:

Communicate about various topics with other webmasters and tech support personnel 24/7. This is a user support forum containing FAQs and general discussions covering aspects of the services and software provided to our clients as well as general web topics. Please visit this forum and sign up for a profile to start reading and posting. NOTE: Users and/or posts that can not be identified as our hosting clients may be deleted without notice. User Support Forums - opens a new window

Flash Tutorials:

We offer flash tutorials on basic functions of the Control Panel as well as tutorials covering basics in WS_FTP Pro, Cute FTP, and MS FrontPage 2002. Select and View Flash Tutorials

Online User Manual:

To view this manual, log into your control panel and click on the user manual link or icon.

Help Desk - Trouble Tickets:

This area allows you to submit a trouble ticket regarding your hosting account, server problems, etc. Please visit this area and sign up for a profile. NOTE: PropellerHead Hosting Clients Only! User profiles are activated manually by staff. Please use profile information that will be recognizeable. Potential users that can not be identified as our hosting clients will be rejected without notice. Top priority given to help desk tickets User HelpDesk - Submit a Trouble Ticket - opens a new window

Phone and Instant Messenger:

Platinum accounts can also receive support via instant messenger (ICQ, Yahoo Messenger, and AIM) or by toll-free phone. This information is listed in the user forum, but only recognized Platinum clients will be allowed access to this information. If you are a Platinum account and cannot see the information, you will have to contact the support staff or submit a trouble ticket in the Help Desk area. All other accounts can reach tech support via phone at 801-356-1161. Please consult the support forums for additional information and restrictions on phone support.