PropellerHeadHosting.com 99.7% Uptime Guarantee
If your web site downtime is more than a cumulative 3 hours per month, we will credit the amount of downtime over 3 hours to your next billing cycle for your hosting fees. Downtime is referred to as our network equipment being down for unscheduled or unplanned events. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control, such as events upstream from our data centers (router or other backbone failures, massive power outages, or acts of God). Otherwise, we guarantee that our network will be up and functioning 99.7% of the time per month. We feel a safety net of .3% each month allows us time for emergency repairs and unforeseen events that may arise. Scheduled or planned events will be given a 12-48 hour notice before the event, so make sure your email contact information is up to date. In order to receive your credit you must do the following: 1) Document your web site downtime in writing. 2) Have your web site downtime verified by Propeller Head Hosting.