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Sample Letters
 

 

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PropellerHeadHosting.com Reseller Sample Letters

Following are sample welcome letters that can be used to send to your new clients.

Hosting Account & New Domain Registration
Hosting Account - Domain Transfer
Hosting Account - Self Transfer



<--Start welcome letter - hosting account with new domain registration-->

Hello,

Your account activation request has been completed and your domain name registered. Your credit card was charged for a total of $0.00 for first months hosting fee of $0.00 and 1 year domain registration of $0.00. Your billing date is the (DATE) of each (MONTH) and your credit card will automatically be charged in the amount of 0.00 on that day each month hereafter until account is cancelled.

NOTE: (NAME THAT WILL APPEAR ON CLIENTS CREDIT CARD STATEMENT) will be the name that will appear on your credit card statement as the billing company.

YOUR EMAIL ADDRESS: It is important that you keep us informed of any email address changes. If we do not have a recent email address for your account, we can not contact you regarding server issues and urgent notices. The email address that this email is being sent to is the email address that will remain on file for your account and is where we will send announcements to. If you change your email address it is imperative that you submit a technical support form and provide us with your new email address.

READ THIS email in its entirety and save it for future reference. Please visit the Account Management Area (ENTER USER AREA AT YOUR SITE) and bookmark it. This is the area from which you communicate with us regarding all issues concerning your account including obtaining Technical Support.

Your new account information is:

Domain Name: (DOMAIN NAME)
IP Address: xxx.xx.xx.xx
Username: (USERNAME)
Password: (PASSWORD)
SSL Server: sercure.server#.net

It is a pleasure to welcome you aboard.

We have completed the registration process for your domain name. It will take 24 to 48 hours for this process to be completed across all the networks at which time your domain will come live on the server. You will not be able to receive email or access your domain via the Worldwide Web using your domain name until the transfer process is complete. You can however FTP to your account to upload your web pages and view your web pages on the Worldwide Web by using the above IP address.

You can access your Control Panel by typing http://IPADDRESS/cpanel/ then entering your username and password. (There MUST be a forward slash following the word cpanel in order to get in.)

To FTP to your account, setup your FTP client with the following information:
Profile Name: DOMAIN NAME
Host/Name Address: IP ADDRESS
Host Type: Automatic
User ID: USERNAME
Password: PASSWORD
NOTE: Open options in your ftp client and uncheck Passive Transfer

UPLOADING FILES: Upload all files to the public_html directory

DO NOT delete or rename any directories or subdirectories in your domain account that are present when you initially log in. All of your pages and subdirectory creations must be uploaded to your public_html directory in order to be viewed on the world wide web.

USERS MANUAL and ADDITIONAL SUPPORT: You will find the users manual as well as assistance and trouble shooting help located inside your control panel. Once you log into your control panel follow the link named Knowledge Base. This Knowledge Base covers all the features inside your Control Panel as well as instructions for setting up your email software, FTP client, FrontPage, etc. You will also find a link where you can obtain the paths for scripts, accessing the secure server, etc. For support beyond the Control Panel, you can visit our web site at (URL TO ADDITIONAL SUPPORT AT YOUR SITE)

We are a spam free hosting service. It is important that you DO NOT SPAM as we do not tolerate spamming of any kind and violators will be deleted without ANY prior notice. We are also an adult free hosting service. Adult related material is not permitted on our servers...violators will be removed without prior notification.

Again, we are pleased to have you aboard and look forward to watching your online endeavor grow. If we can be of any assistance to you during your initial setup of your account, please do not hesitate to submit a Technical Support Request Form and we will do our utmost to assist you.

<--End welcome letter - hosting account, with new domain registration-->

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<--Start welcome letter - hosting account, domain transfer-->

Hello,

Your account activation request has been completed. Your credit card was charged for a total of $0.00 for first months hosting fee. Your billing date is the (DATE) of each (MONTH) and your credit card will automatically be charged in the amount of 0.00 on that day each month hereafter until account is cancelled.

NOTE: (NAME THAT WILL APPEAR ON CLIENTS CREDIT CARD STATEMENT) will be the name that will appear on your credit card statement as the billing company.

YOUR EMAIL ADDRESS: It is important that you keep us informed of any email address changes. If we do not have a recent email address for your account, we can not contact you regarding server issues and urgent notices. The email address that this email is being sent to is the email address that will remain on file for your account and is where we will send announcements to. If you change your email address it is imperative that you submit a technical support form and provide us with your new email address.

READ THIS email in its entirety and save it for future reference. Please visit the Account Management Area (ENTER USER AREA AT YOUR SITE) and bookmark it. This is the area from which you communicate with us regarding all issues concerning your account including obtaining Technical Support.

Your new account information is:

Domain Name: (DOMAIN NAME)
IP Address: xxx.xx.xx.xx
Username: (USERNAME)
Password: (PASSWORD)
SSL Server: secure.server#.net

It is a pleasure to welcome you aboard.

We have made the modification request with Network Solutions to modify the name servers for your domain name to point at our servers. The contact listed for this domain will be receiving two confirmation emails from Network Solutions that must be replied to from the email address on file with Network Solutions before the changes will be made. Once Network Solutions receives your confirmations, it will take 24 to 48 hours for this process to be completed across all the networks at which time your domain will come live on the server. You will not be able to receive email or access your domain via the Worldwide Web using your domain name until the transfer process is complete. You can however FTP to your account to upload your web pages and view your web pages on the Worldwide Web by using the above IP address.

You can access your Control Panel by typing http://IPADDRESS/cpanel/ then entering your username and password. (There MUST be a forward slash following the word cpanel in order to get in.)

To FTP to your account, setup your FTP client with the following information:
Profile Name: DOMAIN NAME
Host/Name Address: IP ADDRESS
Host Type: Automatic
User ID: USERNAME
Password: PASSWORD
NOTE: Open options in your ftp client and uncheck Passive Transfer

UPLOADING FILES: Upload all files to the public_html directory

DO NOT delete or rename any directories or subdirectories in your domain account that are present when you initially log in. All of your pages and subdirectory creations must be uploaded to your public_html directory in order to be viewed on the world wide web.

USERS MANUAL and ADDITIONAL SUPPORT: You will find the users manual as well as assistance and trouble shooting help located inside your control panel. Once you log into your control panel follow the link named Knowledge Base. This Knowledge Base covers all the features inside your Control Panel as well as instructions for setting up your email software, FTP client, FrontPage, etc. You will also find a link where you can obtain the paths for scripts, accessing the secure server, etc. For support beyond the Control Panel, you can visit our web site at (URL TO ADDITIONAL SUPPORT AT YOUR SITE)

We are a spam free hosting service. It is important that you DO NOT SPAM as we do not tolerate spamming of any kind and violators will be deleted without ANY prior notice. We are also an adult free hosting service. Adult related material is not permitted on our servers...violators will be removed without prior notification.

Again, we are pleased to have you aboard and look forward to watching your online endeavor grow. If we can be of any assistance to you during your initial setup of your account, please do not hesitate to submit a Technical Support Request Form and we will do our utmost to assist you.

<--End welcome letter - hosting account, domain transfer-->

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<--Start welcome letter - hosting account, domain self transfer-->

Hello,

Your account activation request has been completed. Your credit card was charged for a total of $0.00 for first months hosting fee. Your billing date is the (DATE) of each (MONTH) and your credit card will automatically be charged in the amount of 0.00 on that day each month hereafter until account is cancelled.

NOTE: (NAME THAT WILL APPEAR ON CLIENTS CREDIT CARD STATEMENT) will be the name that will appear on your credit card statement as the billing company.

YOUR EMAIL ADDRESS: It is important that you keep us informed of any email address changes. If we do not have a recent email address for your account, we can not contact you regarding server issues and urgent notices. The email address that this email is being sent to is the email address that will remain on file for your account and is where we will send announcements to. If you change your email address it is imperative that you submit a technical support form and provide us with your new email address.

READ THIS email in its entirety and save it for future reference. Please visit the Account Management Area (ENTER USER AREA AT YOUR SITE) and bookmark it. This is the area from which you communicate with us regarding all issues concerning your account including obtaining Technical Support.

Your new account information is:

Domain Name: (DOMAIN NAME)
IP Address: xxx.xx.xx.xx
Username: (USERNAME)
Password: (PASSWORD)
Server: secure.server#.net

It is a pleasure to welcome you aboard.

You have requested to handle the transfer of your domain name to our servers yourself. We have included our name server information below. Until this process is completed, you will not be able to receive email or access your domain via the World Wide Web using your domain name. You can however FTP to your account to upload your web pages and view your web pages on the World Wide Web by using your above IP address. Primary Name Server:
NS.RESELLERSDOMAIN.COM
PRIMARY IP ADDRESS

Secondary Name Server:
NS2.RESELLERSDOMAIN.COM
SECONDARY IP ADDRESS


You can access your Control Panel by typing http://IPADDRESS/cpanel/ then entering your username and password. (There MUST be a forward slash following the word cpanel in order to get in.)

To FTP to your account, setup your FTP client with the following information:
Profile Name: DOMAIN NAME
Host/Name Address: IP ADDRESS
Host Type: Automatic
User ID: USERNAME
Password: PASSWORD
NOTE: Open options in your ftp client and uncheck Passive Transfer

UPLOADING FILES: Upload all files to the public_html directory

DO NOT delete or rename any directories or subdirectories in your domain account that are present when you initially log in. All of your pages and subdirectory creations must be uploaded to your public_html directory in order to be viewed on the world wide web.

USERS MANUAL and ADDITIONAL SUPPORT: You will find the users manual as well as assistance and trouble shooting help located inside your control panel. Once you log into your control panel follow the link named Knowledge Base. This Knowledge Base covers all the features inside your Control Panel as well as instructions for setting up your email software, FTP client, FrontPage, etc. You will also find a link where you can obtain the paths for scripts, accessing the secure server, etc. For support beyond the Control Panel, you can visit our web site at (URL TO ADDITIONAL SUPPORT AT YOUR SITE)

We are a spam free hosting service. It is important that you DO NOT SPAM as we do not tolerate spamming of any kind and violators will be deleted without ANY prior notice. We are also an adult free hosting service. Adult related material is not permitted on our servers...violators will be removed without prior notification.

Again, we are pleased to have you aboard and look forward to watching your online endeavor grow. If we can be of any assistance to you during your initial setup of your account, please do not hesitate to submit a Technical Support Request Form and we will do our utmost to assist you.

<--End welcome letter - hosting account, domain self transfer-->

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